Unified Communications
DESKTOP SUITE
The UNIVERGE® SV8000 Series Desktop Suite is a significant component of NEC’s UNIVERGE360 approach to help companies unify their business communications. For use on the SV8100 Communications Server, it combines the functionality of three products, PC Assistant, PC Attendant and the SP310 Softphone. With the Desktop Suite, your company can provide customers the attention they deserve. It can increase employee collaboration and provide the enhanced productivity needed in today’s increasingly mobile world.
Desktop Suite Features
The SV8000 Series Desktop Suite includes many features to facilitate collaboration and make your company more productive. These features include:
PC Assistant
The Desktop Suite’s PC Assistant enables workers to get more done in less time by giving them the ability to manage telephone sets on their desktop PCs. With just a few clicks of the mouse, users can easily access features such as speed dialing, call management and contact lookup while benefitting from seamless CRM integration. And, thanks to the robust networking capabilities of the UNIVERGE SV8100, all 128 extensions can be networked on a single SV8100 system running the Desktop Suite.
PC Attendant
The SV8000 Desktop PC Attendant helps improve call management and increase productivity by placing a complete attendant console right on the operator’s PC. It enables operators to work more efficiently by giving them the ability to transfer and manage calls on-screen through a completely intuitive graphical user interface (GUI). The operator can perform common user functions such as Transfer, Park and Page with a single mouse-click.
SP310 Softphone
With the SP310 Softphone, users can make and receive calls via their PCs. When an incoming call is received, the Softphone automatically launches, and audio output is heard through the PC speakers. Users can have confidence that they are not missing calls even while they are not wearing their headsets. The SP310 resides within your computer, so no additional equipment is needed to access all of its features from anywhere you can connect to your corporate network. It’s like taking your desktop phone with you. Even while on the road, a high-speed connection can be used to check voicemail and place calls while online.
Additional Features
Rather than remembering feature codes, SV8100 users simply click easy-to-understand icons on their computer screens for functions including Hold, Transfer, Conference, Park, and Barge-in.
The PC Assistant also simplifies call management by keeping track of current call status.
PC Assistant also makes it easy to look up a telephone number and place a call. Directories are flexible and accessible and tailored to a users display preferences.
CRM integration
PC Assistant integrates with popular contact and CRM applications to leverage their information. SV8100 systems can be configured to automatically search the user’s Outlook database when a call comes in and to display an Outlook contact window with the caller’s contact information.
Call logging and recording
All calls made or received via users’ desktop phones are automatically entered into the Call Log while the Desktop Suite is running.
CRM integration
PC Attendant’s performs CRM integration with CRM applications including Microsoft Outlook and can be configured to search Outlook contacts.
Networking
As many as eight PC Attendants can be networked on a single system, providing businesses the opportunity to ensure that phones are covered at all times.
Enhanced message management
Using the PC Attendant’s quick message function, the operator can send a personalised message to a user’s PC or directly to a Multi-line display telephone.
Collaboration
Video
Conduct a video call with others.
Whiteboard
Collaborate and share drawing tools with others via a PC display.
Application Sharing
Share Windows applications and collaborate with others users.
Chat
Instant message other Desktop Suite users.
FTP
Send files to other users.
With SV8000 Series Desktop Suite, your company can provide customers the attention they deserve. It can increase employee collaboration and provide the enhanced productivity needed in today’s increasingly mobile world.
